8. Once the Parcel is received at the Dotzot pick up centre, an Dotzot Executive will call the Customers mobile number that is printed on the delivery address to inform the customer the following:
a. The parcel has arrived and will be kept at the pick-up centre for 3 working days. If not collected, then the parcel will be sent back to Dotzot warehouse.
b. The Pick-up centre timings for collection are 10 a.m. to 5 p.m.
c. The parcel may be self-collected by the actual customer or any representative. They would need to bring any of the ‘customers’ photo identity card (mandatory requirement) namely: Driver’s license, PAN card, Passport, Voters ID card, College Identity card along with their own photo Identity card (Government Approved).
9. For whatever reason, if the customer does not pick up the products from the Aramex centre within 3 working days, the products will be returned to Adultscare warehouse. If the customer would like Adultscare to re-deliver the products, then the customer would need to pay the minimum delivery charge of Rs. 150/- or the actual delivery cost, whichever higher.
10. Customer may check the status of the delivery by visiting the Blue dart website and querying the Airway Bill Number (AWB#) which has been SMS’ed at the time of dispatching the delivery.
We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy )
Cash On Delivery (COD) is another convenient way you could buy products off our site. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto RS 30,000/-. On selected pincodes, the COD limit will be lower.) while checking out.